Announcements

ICT will shortly be launching an interactive voice recognition (IVR) system to provide an automated switchboard service. Callers will be prompted to name the person or department they wish to speak to and the IVR system will route the call to the intended recipient.  If the name is not recognised by the system or if the caller wishes to speak to someone they can say “switchboard”, “operator” or press 0 to route the call to switchboard operators. Staff can also use the system as an internal directory enquiries service, for example by dialling it and requesting “give me the number for John Smith”.

The system will go live for internal calls on Monday 3 December 2012, and for calls from outside on Monday 17 December. Staff can test the system now by dialling ext. 43434 from a College extension or Mobex and requesting their number.

Where details are not recognised by the system staff should check their College Directory entry is in place by visiting the College Directory.

Staff with queries should contact Stuart Kerr, Telephone Services Manager (s.kerr@imperial.ac.uk).

Read Automated Switchboard Service in full

The upgrade of ICIS, required to ensure that Imperial maintains high levels of support from the software supplier and to facilitate future developments to the system, is currently scheduled from 17.00 on 29 November until 4 December, subject to successful testing.  During this period staff will be unable to raise purchase orders, generate any other transactional data items, or access iRecruitment. Other systems which draw data from ICIS may also be affected.

Confirmation of the outage and its duration will be sent to all ICIS users in the week commencing 26 November. Further details of the project can be found in Staff Briefing #83.

For more information on the upgrade and for a full list of systems affected, please refer to the ICIS R12 Upgrade Web Page.

Read ICIS outage: 29 November to 4 December in full